Shipping and Returns
Kinetics in Medicine Ltd ships most orders the same-day of receipt within the United Kingdom, Scotland and Ireland. Orders billing to credit/debit cards are shipped once credit card approval is made. Orders received after 1 PM ET will not be processed until the next business day. Where possible, all orders are shipped via FedEx. Transit times are based on business days. All applicable freight charges do apply. Oversized/overweight shipments may require additional shipping charges.Kinetics in Medicine Ltd will not accept liability for delays due to damages to our property or that of its providers, shortage of personnel, strike and limitations due to force majeure.
Kinetics in Medicine Ltd offers delivery via Bauerfeind UK, Inc. (“Bauerfeind”).
A return authorization (RA) must be requested from Kinetics in Medicine Ltd. Please contact the office on 0207 112 5402 | or email [email protected] to request an RA. Any return without a return authorization number or outside of the original package will be refused. A time limit of 30 days from the date of delivery for returns applies for all purchases. All returns must be in original packaging and received in new and resalable condition. Credits for returns are issued only to original purchaser. Kinetics in Medicine Ltd is not responsible for returned packages lost by any delivery service.
Warranty claims due to obvious defects expire unless notified to us in writing without delay. For the rest, the time bar for warranty claims is 1 year after delivery of the goods purchased. If the goods are defective, we make replacement delivery or repair the goods. For reasons of hygiene, repairs or assessment can only be made to washed goods and goods which are in a good hygienic condition. We will reserve the right to decline the acceptance if unwashed goods are returned.