Shipping and Returns

Delivery

Kinetics in Medicine Ltd ships most orders the same-day of receipt within the United Kingdom, Scotland and Ireland. Orders billing to credit/debit cards are shipped once credit card approval is made. Orders received after 1 PM ET will not be processed until the next business day. Where possible, all orders are shipped via FedEx. Transit times are based on business days. All applicable freight charges do apply. Oversized/overweight shipments may require additional shipping charges.Kinetics in Medicine Ltd will not accept liability for delays due to damages to our property or that of its providers, shortage of personnel, strike and limitations due to force majeure.

Kinetics in Medicine Ltd offers delivery via Bauerfeind UK, Inc. (“Bauerfeind”).

Returns

A return authorization (RA) must be requested from¬†Kinetics in Medicine Ltd. Please contact the office on 0207 112 5402 | or email [email protected] to request an RA. Any return without a return authorization number or outside of the original package will be refused. A time limit of 30 days from the date of delivery for returns applies for all purchases. All returns must be in original packaging and received in new and resalable condition. Credits for returns are issued only to original purchaser. Kinetics in Medicine Ltd is not responsible for returned packages lost by any delivery service.

Complaints

Warranty claims due to obvious defects expire unless notified to us in writing without delay. For the rest, the time bar for warranty claims is 1 year after delivery of the goods purchased. If the goods are defective, we make replacement delivery or repair the goods. For reasons of hygiene, repairs or assessment can only be made to washed goods and goods which are in a good hygienic condition. We will reserve the right to decline the acceptance if unwashed goods are returned.

Get In Touch

If you would like to learn more about Regenerative Medicine, Health Promotion, Preventive Medicine or our new Weight Management Program get in touch with the Ralph Rogers Regenerative Medicine Group.

Fill in the form below and we will be in contact with you. Please remember if you are unable to travel for any reason or outside of the UK, we also offer a Telemedicine service.

Telemedicine is now available from the Regenerative Medicine Medical Group. If you are unable to travel or live outside of the UK, you can still receive the assistance you need. Check out our Telemedicine Service today.